Guest Service Officer

Description

The Guest Service Officer is responsible for providing excellent service to guests during their check-in and check-out processes. Key duties include confirming reservations, assigning rooms, issuing and activating room keys, and resolving any billing issues or disputes. You will handle payments, assist guests with directions and local information, and coordinate with Housekeeping to ensure rooms are ready for check-in. Additionally, you will address guest requests and queries promptly and efficiently, ensuring consistent high-quality customer service to guarantee guest satisfaction.

Responsibilities and Duties

Greet guests during check-in, verify reservations, assign rooms, and issue and activate room keys. Manage guest check-outs, addressing any late or disputed charges. Process various payment methods, including room charges, cash, checks, debit, and credit cards. Provide guests with directions and information about the property and local attractions. Work closely with Housekeeping to monitor room readiness for check-in. Respond promptly, courteously, and efficiently to all guest requests and inquiries. Consistently uphold a high level of customer service to ensure guest satisfaction.

Qualifications and Requirements

· Previous Front Office experience in a similar environment will be an advantage · Working knowledge of Opera is preferred · Team player but also able to work independently · Customer oriented with a pleasant disposition · Able to multi task and thrive in a fast paced environment · Able to work on rotating shifts, weekends and public holiday

Working Condition

Working hours

5 days / 44 hours