Operations Manager

Description

We are seeking a hands-on and experienced F&B Operations Manager to lead the operations of our flagship restaurant outlet. This role requires a strategic and operational leader who can oversee daily service, maintain high standards of food quality and customer satisfaction, and ensure operational efficiency. EA License Number: 22C1267 EA Personnel: R22110252

Responsibilities and Duties

- Oversee the daily operations of the restaurant to ensure smooth and efficient service. - Implement and maintain standard operating procedures to uphold quality and consistency. - Conduct daily briefings with service and kitchen teams to align goals and priorities. - Ensure compliance with food safety, Halal standards, and hygiene regulations. - Monitor outlet sales, cost of goods, and labor expenses to achieve profitability targets. - Analyze operational performance and implement strategies to increase revenue. - Manage supplier relationships and oversee purchasing to control costs effectively. - Prepare weekly and monthly operational reports for management review. - Lead, train, and motivate the restaurant team to deliver exceptional service and performance. - Recruit and onboard new team members as needed. - Conduct regular performance reviews and identify opportunities for staff development. - Foster a positive work culture built on teamwork, accountability, and service excellence. - Maintain a strong presence on the restaurant floor to engage with guests and resolve issues promptly. - Ensure service standards are met and the dining experience exceeds guest expectations. - Collect and analyze guest feedback to drive continuous improvement. - Collaborate with the marketing team to execute local promotions, campaigns, and events. - Develop creative initiatives to attract new customers and increase repeat business. - Ensure marketing materials, menus, and in-store branding are current and consistent. - Manage staff schedules and ensure adequate manpower coverage. - Ensure adherence to company policies, licensing laws, and health & safety regulations. - Oversee maintenance and cleanliness of the outlet, equipment, and facilities.

Qualifications and Requirements

- education: Diploma or Degree in Hospitality, Business Management, or related field - experience: Minimum 10 years in F&B management (restaurant or hotel preferred)