Centre Manager

Description

At Kodecoon, we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities and Duties

● Be a key player in the customer acquisition team to onboard new parents to Kodecoon’s community ● Share Kodecoon’s vision and recommend suitable coding programs for students ● Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement ● Maintain customer relationships and build a strong Kodecoon community. Act as parents’ advocate and manage relationships with them ● Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received ● Work with the teaching team to assess the students and follow up with parents for conversion ● Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research ● Ensure that all customer information is properly documented and updated in our CRM system ● Relationship manager for our Kodecoon’s community, continue to track the progress of students and maintain relationships with parents

Qualifications and Requirements

Strong communication and problem solving skills ● Fluent in spoken and written English. Mandarin speaking is a must as need to liaise with Mandarin-speaking clients. ● Driven, fast learner, proactive and ability to work in a fast-paced environment ● Organized, detail-oriented and ability to manage different projects at once ● Get things done attitude, self-driven ● You are very meticulous and independent, able to set own priorities with time management to complete projects timely

Working Condition

Working hours

5 days work week, including weekends (9am to 6pm. Compulsory work on weekends.

Other benefits

● Annual leave - start with 7 days ● Medical leave - 14 days ● Medical Insurance ● No AWS but there is performance bonus quarterly depending on performance