Sales Coordinator

Description

The Sales Coordinator manages sales administration, including maintaining databases, preparing reports, handling customer inquiries, and assisting with contracts. They ensure accurate inventory, well-presented displays, and schedule jewelry repairs. In sales-driven activities, they build client relationships, promote products, process e-commerce orders, and drive customer satisfaction. The role also focuses on achieving monthly sales targets and supporting both in-store and online customer needs.

Responsibilities and Duties

Sales Administrative Tasks: Manage and update sales databases to ensure accuracy. Prepare and distribute sales reports and other necessary documents. Address customer inquiries, complaints, and feedback. Assist with the preparation of sales contracts and related documentation. Maintain an organized filing system for all sales documents and correspondence. Provide client service support for both retail and e-commerce networks. Respond promptly to customer inquiries via social media platforms (e.g., TikTok, Meta, Instagram). Assist with scheduling jewelry repairs for customers. Conduct daily inventory counts to ensure stock accuracy. Maintain well-presented merchandise and displays. Handle additional ad-hoc tasks or projects as needed. Sales-Driven Activities: Build and maintain professional client relationships. Promote and sell jewelry products and services to walk-in and online customers. Process e-commerce orders from start to finish. Address customer queries both in-store and online. Drive customer satisfaction and loyalty. Increase revenue through effective product recommendations and suggestions. Be self-motivated to achieve monthly sales targets.

Qualifications and Requirements

1-2 years of customer service experience preferred; fresh graduates are also welcome to apply. Experience in retail or the jewelry industry is an advantage. Strong interpersonal and communication skills. Ability to handle complaints and feedback effectively. Positive work attitude with the ability to multitask, organize, and prioritize tasks. Willingness to work on weekends and public holidays.

Working Condition

Working hours

5 days / 44 hours