Retail Team Lead / Supervisor
Nextbeat Singapore Pte Ltd
Updated Date : 11 Dec 2024
- Job Category: Retail
- Salary: $2,900 - $3,150 SGD
- Job Type: Full-Time
- Location: Orchard Area
- Working Hours: 5 days work week
Description
The Retail Team Lead/Supervisor supports the Store Manager in daily operations, overseeing tasks such as inventory checks, sales performance, and customer service. You will mentor and guide staff, ensure stock levels are maintained, and handle cashier duties. Key responsibilities include training new staff, managing shift schedules, preventing stock loss, and ensuring a seamless shopping experience. As a customer service champion, you will assist customers with product selections and promote service excellence across the team.
Responsibilities and Duties
Assist the Store Manager in daily leadership and key store operations. Oversee daily and weekly tasks, including store and inventory checklists. Collaborate with the Store Manager to drive sales and ensure customer service excellence. Delegate tasks, motivate the team, and act as the primary "go-to" person. Coach staff to deliver exceptional guest experiences and actively assist on the sales floor. Implement strategies to prevent stock damage, theft, and wastage. Train new staff and manage shift scheduling. Ensure a seamless shopping experience by maintaining merchandise availability in all sizes, colours, and quantities. Manage receiving, processing, and stock-related tasks (replenishments, returns, transfers, stock-takes). Handle cashiering duties using the POS system to process payments and close accounts for the closing shift. Stay informed on company updates, fashion trends, new products, customer feedback, and staff communications. Promote service excellence and exceptional customer experience at all times. Champion customer experience by offering advice on product choices, including colour, fit, and silhouette.
Qualifications and Requirements
At least 1 year of experience in a retail leadership role or equivalent. Tertiary education completion and proficiency in MS Office are advantageous. Flexible to work various shifts, including weekends and public holidays, with a 5-day workweek commitment.
Working Condition
Working hours
5 days work week
Company
Nextbeat Singapore Pte Ltd
6A Shenton Way, #04-01, The Work Project, OUE Downtown Gallery, Singapore 068815
Working Location
Confidential
Central Business District (CBD)
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