Retail Associate

Description

As a Retail Associate, you will be responsible for delivering excellent customer service, proactively engaging with walk-in customers, and addressing their requests and concerns. Your duties will include replenishing stock, maintaining store cleanliness, and handling cashier responsibilities. You will also be expected to drive and meet individual sales targets while working in a team environment.

Responsibilities and Duties

* Deliver Exceptional Customer Service: Consistently provide a high level of customer service by assisting customers in a friendly, professional, and efficient manner, ensuring their needs are met and their shopping experience is positive. * Proactively Engage with Walk-in Customers: Take the initiative to approach walk-in customers, offering assistance and engaging them with product recommendations or information to enhance their shopping experience. * Address Customer Requests and Concerns: Respond to customer inquiries, concerns, or feedback in a proactive and resourceful manner, ensuring timely resolutions and maintaining a high standard of customer satisfaction. * Replenish Stock and Maintain Store Cleanliness: Ensure store shelves are consistently stocked with products, performing routine replenishment and organization tasks. Take responsibility for maintaining a tidy and orderly store environment, ensuring displays are well-kept. * Cashier Duties: Efficiently process sales transactions, handling cash, credit, and digital payments accurately, while ensuring a smooth and secure checkout experience for customers. * Achieve Sales Targets: Work collaboratively within a team to achieve both individual and team sales targets. Demonstrate a strong commitment to meeting sales goals through proactive engagement, upselling, and cross-selling, while maintaining a focus on customer satisfaction.

Qualifications and Requirements

* Minimum of 1 year of experience in local fashion retail. * Strong communication skills and a confident, approachable demeanor. * Friendly, energetic, and professional attitude towards customers and colleagues. * Willingness to work flexible shifts, including weekends and public holidays.

Working Condition

Working hours

5 days / 44 hours