Retail Supervisor

Description

We are looking for a proactive Retail Supervisor to oversee daily store operations, assist customers with wine selections, and promote products. You will handle payments, manage inventory, and ensure store cleanliness. Key responsibilities include scheduling employees, managing wine orders, processing invoices, and preparing reports. You will also liaise with local businesses for new opportunities and ensure compliance with cash and security policies. If you're detail-oriented and thrive in a dynamic retail environment, we’d love to have you join our team!

Responsibilities and Duties

Greet customers and assist with wine selections. Continuously expand product knowledge to better serve customers. Ensure accurate payment processing and promote wines in the store. Report and document customer complaints for management follow-up. Maintain overall cleanliness of the store. Oversee store opening and closing procedures. Process customer purchases and issue invoices using HQ’s standard invoice numbers. Sort daily receipts by category. Prepare weekly employee roster for the store. Manage weekly wine orders and arrange monthly delivery of birthday wines for club members. Prepare monthly reports, including food product analysis, item movement history, and corporate customer purchase summaries. Conduct daily stock counts and manage monthly stationary orders. Ensure adherence to cash, security, and financial policies, providing accurate data in a timely manner. Build relationships with local restaurants and pubs for new business opportunities. Schedule and assign employees to improve sales results in line with store operational requirements. Manage ERP-related tasks as required. Perform any other retail duties as assigned by the Reporting Manager and Retail Operations Manager.

Qualifications and Requirements

Prior retail experience is preferred. Strong interest in wine. Solid understanding of banking policies and procedures. Knowledge of inventory management techniques. Experience in organizing data and generating reports. Basic understanding of sales principles and customer service practices. Proficient in basic computer skills and familiar with electronic equipment.

Working Condition

Working hours

5 days / 44 hours