Senior Officer

Description

This role provides comprehensive administrative and customer service support across multiple campus locations. The position involves greeting visitors, handling inquiries, managing administrative tasks, and assisting faculty and students. The role requires flexibility to work rotating shifts, including some Saturdays.

Responsibilities and Duties

* Greet and assist visitors, creating a welcoming and professional environment. * Respond to customer inquiries in person and via phone, directing them appropriately. * Ensure proper logging of visitors and provide escorts as needed. * Replenish supplies in student printing areas and assist with any technical issues that arise. * Monitor whiteboard supplies in classrooms and common areas, coordinating replacements. * Provide assistance at access points for students and visitors. * Distribute materials for examinations. * Assist with ad-hoc collections, occasionally on weekends. * Manage front desk operations, including distributing correspondence, managing mail, and processing deliveries. * Check and respond to emails and manage the general company email account. * Monitor and maintain adequate stock of office supplies, stationery, and refreshments. * Manage lost and found items, organizing and disposing of them according to established procedures. * Assist with booking meeting rooms for staff and faculty. * Assist with processing administrative invoices. * Arrange for the secure disposal of confidential documents. * Assist with ad-hoc room bookings using scheduling software.

Qualifications and Requirements

* General Certificate of Education (Ordinary Level), National ITE Certificate (Nitec), or Higher Nitec in any field. * 3-4 years of experience in counter service, customer service, or administrative/clerical work. * Warm and approachable personality with strong interpersonal skills. * Ability to multitask effectively. * Enthusiastic and proactive attitude. * Ability to remain professional and composed under pressure. * Student-focused approach to providing excellent customer service. * Proficiency in standard office software applications.

Working Condition

Salary

Basic Salary 2500