Executive / Senior Executive

Description

This role manages the daily processing of orders, prepares shipping documentation, handles customer complaints, tracks returns, oversees overdue payments, and manages stock reconciliation. It also involves general clerical tasks and coordination with internal and external parties. Strong communication, organizational, and numerical skills are essential.

Responsibilities and Duties

* Communicate with the Quality Assurance department regarding customer specifications. * Coordinate with production facility planners to align customer orders with production and delivery schedules. * Communicate and coordinate with customers, branch customer service, and sales teams. * Perform daily order entry. * Coordinate with delivery drivers and freight forwarders regarding shipping logistics. * Communicate with production facility packing staff about daily shipments. * Arrange transportation and prepare shipping documents. * Coordinate with customers regarding rejected goods. * Prepare customer complaint forms and arrange replacements or refunds. * Follow up with customers on the return of packaging materials. * Monitor and follow up on monthly overdue payments. * Monitor stock retention periods and conduct month-end stock reconciliation. * Coordinate with overseas branches regarding credit applications and renewals. * Perform general clerical tasks, including electronic filing and report compilation.

Qualifications and Requirements

* Effective interpersonal and teamwork skills. * Proficiency in basic mathematics and price calculations. * Ability to communicate in Mandarin to facilitate interaction with production facilities.

Working Condition

Salary

Basic Salary 2800