Bellman

Description

We are seeking individuals with a strong passion for creating unforgettable experiences to join our front office team as a Concierge. In this role, you will be responsible for ensuring that each guest has a memorable stay and leaves with plans to return. The ideal candidate will possess excellent English communication skills, exceptional organizational abilities, and the experience necessary to thrive in a fast-paced environment, ensuring smooth shift operations and flawless guest service. Nextbeat Singapore Pte.Ltd. EA License Number: 22C1267

Responsibilities and Duties

* Manage guest check-ins and room assignments in line with the hotel's rate structures, discounts, and upselling strategies, while accommodating special requests whenever possible. * Handle check-ins/check-outs, provide luggage assistance, and process payments in compliance with cash handling, credit card processing, and accounting policies. * Respond to guest inquiries regarding hotel services, in-house events, directions, and local attractions. Assist with safety boxes, extra room keys, transportation, and other needs. * Pre-register guests, block reservations, and manage same-day and future bookings as needed. Process room cancellations according to policies. * Perform night audit duties during midnight shifts and prepare necessary reports. * Ensure that the release of any company, hotel, brand, or guest information complies with privacy policies and regulations. * Maintain punctuality, be in proper uniform, and attend scheduled department meetings. * Exhibit a consistently professional and positive attitude in interactions with both guests and colleagues. * Show flexibility to work in other roles or departments as required. * Follow all company policies and procedures, and practice safe work habits, including compliance with sanitary, safety, security, and emergency protocols. * Write shift reports, including documentation of any thefts, accidents, or injuries, when assigned. * Check with your manager or supervisor before leaving the work area. * Take on special projects and other responsibilities as assigned. Participate in task forces and committees as requested. * Perform any additional duties as assigned by management.

Working Condition

Working hours

5 days / 44 hours ( Shift work including weekends and PH)