Assistant Retail / Store Manager

Description

Lead and manage retail operations across Changi Airport terminals, ensuring optimal sales, service quality, compliance, and staff performance in alignment with company standards. EA License Number: 22C1267 EA Personnel: R22110252

Responsibilities and Duties

- Lead and supervise 30–50 staff across multiple airport terminals. - Conduct daily store visits and operational audits to ensure efficiency and compliance. - Develop, review, and enforce Standard Operating Procedures (SOPs). - Handle customer inquiries, feedback, and service recovery. - Plan and conduct staff training, onboarding, and competency assessments. - Manage rosters, attendance, and leave administration. - Oversee daily sales reporting, reconciliation, and cash spot checks. - Build and maintain strong relationships with clients, partners, and airport authorities.

Qualifications and Requirements

- Minimum 3 years of supervisory experience in airport or retail operations. - Strong leadership, communication, and organizational skills. - Ability to work rotating shifts and weekends. - Familiarity with sales, inventory, and customer service systems.

Working Condition

Working hours

Rostered (5 days/week including weekends), shifts: 6:50 AM – 4:35 PM, 10:00 AM – 7:45 PM, 1:15 PM – 11:00 PM.