Retail Associate

Description

The Retail Associate is responsible for providing exceptional customer service by maintaining a positive, empathetic, and professional attitude at all times. Key duties include answering customer queries with strong product knowledge, resolving complaints, restocking merchandise, and ensuring the sales floor is organized. The Retail Associate will also process customer payments using the POS system, perform regular price audits, and gather customer feedback to enhance service levels. Additionally, the role includes performing opening and closing shifts as needed and ensuring overall customer satisfaction.

Responsibilities and Duties

* Always maintain a positive, empathetic, and professional demeanor when interacting with customers. * Use strong product knowledge to promptly address customer inquiries. * Professionally handle and resolve customer complaints. * Engage with customers across various communication channels. * Restock items as needed and ensure the sales floor is organized per established standards. * Conduct regular price audits to identify and correct any discrepancies. * Process customer payments accurately using the POS system. * Carry out opening and closing shifts according to the schedule. * Ensure customer satisfaction by delivering professional and efficient support. * Collect customer feedback to help improve service quality.

Qualifications and Requirements

* Energetic and enthusiastic individual, eager to embrace new challenges. * Adaptable and able to navigate changes in processes. * Strong customer service skills. * Collaborative team player. * Excellent communication abilities. * Detail-oriented with a focus on accuracy. * No prior experience required; all candidates are welcome to apply.

Working Condition

Working hours

5 days / 44 hours