RETAIL EXECUTIVE

Description

The Retail Executive, reporting to the Manager for Retail Operations, is responsible for delivering exceptional customer service at the branch/retail counter, ensuring a positive experience for every customer. Key responsibilities include assisting with product inquiries, processing transactions, managing inventory, and maintaining a tidy and organized retail space. The role also involves supporting promotional activities and ensuring the smooth and efficient operation of the counter.

Responsibilities and Duties

Assist customers in selecting products, providing recommendations, and addressing inquiries. Accurately and efficiently process transactions using the POS (Point of Sale) system. Handle payments through cash, credit/debit cards, and issue receipts following company procedures. Keep the retail counter area organized, clean, and well-stocked with products. Ensure product displays are visually appealing and in line with promotional materials. Monitor inventory levels and assist with stock replenishment when needed. Report any inventory discrepancies, damaged goods, or customer complaints to the supervisor or manager. Promote company products, services, and ongoing promotions to customers. Assist in managing returns, exchanges, and refunds in accordance with company policies. Ensure adherence to health and safety regulations, particularly regarding food handling and display. Stay updated on the company’s products, services, and promotions to provide accurate information to customers. Support in training new associates and assist with manpower scheduling.

Qualifications and Requirements

High school diploma or equivalent; additional education in retail, hospitality, or customer service is a plus. Proven experience in retail or customer service, ideally in a food or product-based setting. Strong communication and interpersonal skills. Proficient in handling cash and operating a POS system. Exceptional customer service skills with a friendly and approachable attitude. Strong organizational skills and attention to detail. Ability to work effectively in a fast-paced environment. Willingness to work weekends, public holidays, and flexible shifts as needed.

Working Condition

Working hours

6 days work week