Head Butler

Description

The Head Butler will work closely with all operational departments to lead and oversee the butler team, ensuring a seamless and exceptional guest experience. This role is also responsible for the efficient management of the butler operations, meeting both financial and staff performance objectives.

Responsibilities and Duties

* Continuously seek improvements in service delivery and processes. * Take ownership of guest concerns, managing communication between guests and teams to ensure prompt resolution and service recovery. * Analyze guest feedback and provide strategic direction to enhance the overall guest experience and improve related KPIs. * Maintain sufficient inventory levels at each butler station and ensure proper upkeep of the area, equipment, and supplies. * Stay informed of local events and activities that may interest guests. * Lead, manage, and coach the Butler team to ensure high performance. * Conduct performance reviews and on-the-job training for the team. * Plan duty rosters effectively to optimize productivity. * Conduct daily briefings with the team to ensure smooth operations. * Adhere to brand and operational standards, including LQA requirements. * Follow all workplace safety and security procedures, reporting incidents to the appropriate teams immediately. * Actively participate in corporate social responsibility and sustainability initiatives. * Perform any other duties as assigned by management.

Qualifications and Requirements

* Degree or Diploma in Hospitality, Tourism, or a related field. * At least 5 years of relevant managerial experience in the hospitality industry. * Excellent business acumen, critical thinking, and strategic decision-making abilities. * Strong interpersonal and influencing skills. * Effective verbal and written communication, planning, and coordination skills. * Capable of working independently and taking initiative. * Excellent time management skills. * Creative, resourceful, and proactive. * In-depth understanding of the needs of international luxury travelers. * Strong knowledge of the local hospitality market. * Flexible with work schedules, including weekends and public holidays.

Working Condition

Working hours

5 days / 44 hours