Retail Manager

Description

Excellent problem-solving and interpersonal skills, with the ability to interact professionally and responsively with all levels, both internally and externally. The role involves overseeing both front-end and back-end store operations in Singapore and London, ensuring smooth daily functions, and assisting Group Managers with project management.

Responsibilities and Duties

Oversee and manage the overall operations of the supermarket. Handle budgets, maximize profitability, and set/achieve sales targets. Analyze trends and interpret data to assist in planning. Lead and motivate the team to achieve organizational goals. Address customer complaints, compliments, and feedback effectively. Manage inventory and ensure proper stock control. Plan and execute promotional displays and activities. Recruit, train, supervise, and evaluate staff performance. Plan and conduct biannual stocktakes for the store. Ensure compliance with quality standards, customer service, health and safety regulations, and relevant government legislation (NEA, SFA, SCDF, etc.). Continuously assess and improve store operations and processes to enhance business performance. Participate in projects, including new store openings and renovations of existing stores. Implement promotional displays and adhere to company SOPs.

Qualifications and Requirements

Minimum of 5 years of experience in the supermarket/retail industry. Proficient in both spoken and written English and Chinese. Strong negotiation skills. Independent, self-motivated, resourceful, and dependable. Open-minded and eager to learn. Customer-focused with a strong service orientation. Results-driven and action-oriented. Capable of multitasking in a fast-paced environment while working effectively in a team.

Working Condition

Working hours

5 days work week