Guest Relations Manager, Front Office

Description

The Guest Relations Manager is an essential part of the Rooms Management Team, responsible for overseeing the hotel lobby and ensuring a positive arrival and departure experience for guests. As the initial and final point of contact for visitors, this prominent role carries substantial responsibility. Nextbeat Singapore Pte.Ltd. EA License Number: 22C1267

Responsibilities and Duties

* Oversee and mentor a dedicated team to ensure smooth operations and exceptional guest experiences. * Manage guest arrivals, departures, and billing requirements, promptly resolving discrepancies through effective communication with department managers. * Provide exceptional customer service by professionally handling guest interactions and accurately assessing and responding to their needs. * Offer personal recommendations to maximize guest satisfaction while adhering to all policies. * Act swiftly in matters related to guest and employee safety, security, and satisfaction in the absence of senior managers. * Ensure adherence to financial and credit procedures, address credit issues, and verify cash transactions for accuracy.

Qualifications and Requirements

* Diploma in Hospitality Business or an equivalent qualification. * Two (2) years of relevant experience with top luxury hotel group is preferred. * Strong organizational skills with the ability to prioritize tasks and work well under pressure. * Excellent interpersonal skills and problem-solving abilities, demonstrating a high level of professionalism. * Proficient in verbal and written English; knowledge of a second language is a plus. * Proficiency in Opera is required.

Working Condition

Salary

Basic Salary 4000

Leaves

14 days Annual Leave

Working hours

5 days/ 444 hours ( Rotating Shift)

Other benefits

* Opportunities for career advancement * A unique and strong organizational culture * Industry-leading training programs * Paid holidays and vacation time * Dental and medical/life insurance coverage * Employee service awards and birthday gifts * Annual employee parties, social gatherings, and sporting events * Complimentary meals in the dedicated employee restaurant