Retail Ambassadors

Description

At Beyond The Vines, our design philosophy has always been about duality -create boldly, design simply. We put forth a way of life that celebrates possibility. As a brand, we are committed to bridging creatives with commerce by building design-centric communities around the world through our diverse range of products. If you’re all about making good design accessible to all, good news, we think we have a spot for you!

Responsibilities and Duties

Beyond The Vines is a multidisciplinary design studio based in Singapore, with a physical and online retail presence in Singapore and the region. We’re on the lookout for Full-Time Retail Ambassadors, which are known amongst the crew as Brand Insiders (Pro)! A BTV Brand Insider (Pro) translates, speaks and understands the brand’s language. They play an essential role at the BTV stores, they will be experts of BTV products, providing an informative and hospitable service to our community. A BTV Brand Insider (Pro) should be great at time and people-management with a natural ability of bridging communities. An instinctive empath, a great listener and leader to the crew, we’re looking for someone whose goal is to create a respectful and motivating environment to work at. Apart from having a customer-facing scope, they will master the daily operational know-hows, POS and inventory management. Responsibilities and duties include: Customer Experience - Engage with our community on the store-front and always ready to recommend other products that suit their lifestyle. - Provide a personalised customer experience for our community — remembering their preferences to create an intentional and extensive shopping experience. - Operate POS (Point of Sale) purchases in-store and ensure accurate inventory management in our stockrooms. - Work closely with the Customer Service Team to ensure a cohesive and consistent brand experience between the digital and physical. - Organise shift schedules of the crew and ensure systems are running smoothly. - At the heart of our crew, we believe that phenomenal work is done by extraordinary teams made up of ordinary people. Accounting for the professional and personal growth of the crew is a big part of being a BTV Brand Insider (Pro) — to service and lead the team and bring out their best. Operations - Possess the necessary in-store technology skills to support store operations and ensure seamless transactions. - Upkeep the orderliness and tidiness of the store, making the experience a pleasant one. - Be familiar with the in-store and building policies that the company is required to adhere to. - Meticulous and detail-oriented, this person should be able to maintain accurate inventory and is always looking for ways to optimise workflows.

Qualifications and Requirements

We’re seeking the following attributes: - A proactive and dependable support to the crew and community, a BTV Brand Insider (Pro) should be someone that extends their help to anyone that passes the BTV doors! (Bonus points if you have “acts of service” as your love language!) - As a BTV Brand Insider (Pro), the team counts on you for direction, being able to think on your feet decisively and calmly during crunch times are a huge trait we look out for. A people-centred person, we’re looking for someone who can strike up a good conversation with just about anyone, we love a friendly and easygoing disposition. - You’re a team player as much as you are a leader, we like for hierarchies to remain flat at BTV, although more responsibility is given, we’d love for everyone to shine equally. - An optimistic and cooperative personality; a lot happens on the shop floors, peak periods get bustling, and a positive mindset is important to keep the team going! - Love our brand!

Working Condition

Working hours

- 40 hours a week 5 days work week, 4 Weekdays & 1 Weekend

Other benefits

- 15 Days Annual Leaves - Quarterly and annual performance bonuses, - Group insurance coverage - Welcome and quarterly store credits - Crew discount available.

Interview Process

CV screening → 1 to 2 interviews