Admin Executive

Description

The Admin Executive acts as the main customer contact, ensuring timely issue resolution and proactive account management. Key responsibilities include managing regional and global accounts, leading performance reviews, monitoring KPIs, and troubleshooting to guide operations teams. The role also involves addressing customer concerns promptly, participating in cross-functional activities, updating SOPs, sourcing vendors for cost reduction, and sharing best practices with the team, along with handling ad-hoc duties.

Responsibilities and Duties

Serve as the primary point of contact for customers, ensuring issues are addressed promptly and proactively managing accounts. Build and maintain strong relationships with customers and relevant departments. Oversee and coordinate multiple regional and global accounts, conducting business reviews to evaluate operational performance and KPIs, ensuring customer satisfaction. Proactively troubleshoot issues and provide guidance to global operations teams. Identify and escalate customer pain points, ensuring timely resolution. Engage in customer-related activities, including sales, customer service, billing, legal, operations, and pricing. Regularly update SOPs and share best practices with team members. Source vendors to support cost reduction plans and provide operational advice to meet customer requirements. Perform other ad-hoc duties as assigned.

Qualifications and Requirements

Minimum GCE "O" Level qualification or higher. Customer-focused, responsible, proactive, and positive attitude. At least 2 years of experience in logistics. Proficient in Microsoft Office applications. Highly adaptable and capable of thriving under pressure in a fast-paced environment. Preference will be given to candidates who can start immediately.

Working Condition

Working hours

5 days / 44 hours