Front Office Manager

Description

The Front Office Manager leads and oversees the daily operations of the Front Office to ensure exceptional guest experiences. This role focuses on maintaining high service standards, resolving guest issues, and fostering team collaboration. Key responsibilities include managing departmental objectives, optimizing room revenue, and ensuring seamless communication with other hotel departments.

Responsibilities and Duties

Driving team and departmental objectives while maintaining a high focus on guest service. Handling guest feedback, complaints, and requests promptly and professionally. Training, mentoring, and appraising team members to maintain high service standards. Coordinating with other departments to ensure seamless operations and guest satisfaction. Managing schedules, resources, and room revenue to meet business goals. Monitoring and controlling expenses while adhering to financial targets. Conducting regular team meetings, addressing performance shortfalls, and implementing improvements. Upholding health, safety, and service standards, while fostering a positive team environment.

Qualifications and Requirements

Must hold at least a Professional Certificate/NITEC in any discipline. Proficiency in English is required; additional spoken languages are an advantage. A minimum of 5 years of experience in a related field is essential.

Working Condition

Working hours

5 days / 44 hours