Assistant Retail Supervisor / Retail Supervisor

Description

The Retail Supervisor/Assistant Retail Supervisor plays a key role in achieving sales targets set by the Store Manager. This position involves overseeing and supporting retail staff, ensuring smooth daily operations. Responsibilities include monitoring and mentoring employees, addressing customer inquiries and complaints, and resolving on-site issues as they arise.

Responsibilities and Duties

Ensure reliability and accountability in daily operations. Supervise staff and promoter performance and behavior on the sales floor. Conduct on-the-job training for new team members. Support staff performance evaluations. Assist with staff scheduling and roster management. Demonstrate strong product knowledge and excellent customer service skills. Track merchandise movement and report performance insights to Buyers and Managers. Propose improvements to enhance business operations and customer service. Oversee stock take preparations. Serve as a key holder for store opening, closing, and act as duty supervisor/manager in the Store Manager's absence. Maintain housekeeping standards in the sales area, including the storeroom.

Qualifications and Requirements

Minimum ‘O’ Level or ‘N’ Level qualifications. At least 3 years of supervisory experience in retail, fashion, or the service industry. Detail-oriented with strong numerical and calculation skills. Proficient in using computers. Capable of analyzing sales trends for assigned sections and effectively resolving customer issues. Willing to work retail hours and shifts. Fluent in English (spoken and written); proficiency in an additional language is a plus.

Working Condition

Working hours

5 days / 44 hours